No, you do not require a referral from the doctor if you are a private patient. However, if your doctor or dentist writes a referral for you, a letter will be sent to them regarding your condition and treatment progress. Please note for treatments related to WorkCover claims, CTP (motor vehicle accident) claim, Medicare's Chronic Disease Management (CDM formerly EPC) plans, or Veteran’s Affairs (DVA), we will require a referral from your doctor to be presented at the reception before the appointment.
No, unfortunately Medicare does not pay for physiotherapy sessions. However there is a Chronic Disease Management scheme currently in place (CDM, formerly called EPC) for patients with certain chronic conditions. Please speak to your GP to find out if you are eligible for this scheme
Please arrive 5-10 minutes prior to your scheduled appointment time to complete our new patient registration form. The physiotherapist will then discuss the history related to your presenting complaint and complete a thorough examination. We will aim to work together with you to identify the cause before forming a tailored treatment plan. This would usually take around 40minutes including an initial treatment session.
Our appointments are usually 30minutes long, but an extended consult can be prearranged as required depending on your condition.
Please bring any referrals from your doctor or dentist , paperwork for any claims related to Medicare and Workcover, and if available, your most recent X-Rays or CT scans. Please also bring your Medicare card and if available, your private health insurance card.
At Living Springs Physiotherapy we provide a HICAPS terminal so that we can claim directly from your health fund. The amount covered by your health fund may vary depending on the level of your Extras Cover. An out of pocket expense may be applicable and need to be paid on the day of the treatment. Please contact your health fund directly to enquire about your physiotherapy rebate.
Yes, we have a HICAPS terminal available which will process on the spot health fund claims, as well as debit and credit card payments. Please bring your private health insurance card with you if you wish to use this facility. For Medicare claims we will require an upfront payment of the appointment fee, and will issue you a receipt. You can obtain your Medicare rebate from your local Medicare offices using the receipt.
We understand that sometimes your plans may change and you may not be able to make your appointment. It would be greatly appreciated if you can call us as soon as possible (at least 24 hours notice is preferred) if you know you cannot make an appointment or you are running late. Giving us as much notice as possible helps us better serve you, and as a courtesy to our other patients.